Exelement SyncCloud

a fully managed integration platform as a service solution (managed iPaaS)

Integrate 

SugarCRM

 with 

Intercom

With our fully managed integration platform as a service, we can help you get your integration up and running fast, securely, and accurately.

We manage the whole process from A-Z, your integration runs in our cloud, and you don't need to host or manage any code or integration apps.

SugarCRM

Intercom

300+ applications
get your integration up and running today

Book a free consultation to get a quote

What is Exelement SyncCloud?

Integrate, exchange, migrate and replicate data between your platforms in no time.

300+ integration connectors to popular apps and services

Rapid custom API connector development, including for your on-prem systems

Fully managed integration platform as a service (iPaaS)

How to Integrate 

 with 

Sharing your data between systems is as easy as one two three.

Account setup

Based on your integration needs, we set up a new account and enable the integration connectors needed to build the integration,

SugarCRMandIntercom

, plus others if needed.


If you require endpoints that is currently not available in SyncCloud, or if you require a new connector, we will, build modify existing, or build the new custom connector for you and add it to your account.

01
02

Integration implementation and launch

Before we build the integration, we will do a quick health check in your 

 instance and suggest any changes needed to make the integration work seamlessly.


Based on your requirements, our Data Integration Services Team builds your integration and launches it in an efficient and quick turnaround time. We work with your internal teams to ensure correct field mapping, data synchronization logic, integration frequency, and any custom requirements are met.

Based on your integration complexity, custom logic and any other specific requirements, the time to setup your specific integration can vary. We recommend starting simple and then add on more connections.

Continuous support throughout the lifecycle.

After the launch we will monitor the integration closely for two weeks, and after that we’ll hand over to continuous support. If you need any tweaks or simple changes, just reach out and ask and we’ll set it up for you.

For major changes or updates to your integration, we’ll scope the work together to minimize impact on your production systems.  

03

Pricing

Select your currency

free 14 day trial

$
0

2 System Connectors

4 API Endpoints: 2 Connected API Endpoints on each connector

100 transactions /mo

24 hour max sync frequency

Additional transactions
Additional system connectors
Additional connected API endpoints
Error notification webhooks
Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

Sync

$
469
month
paid annually, or $529 paid monthly
+
One-time custom setup fee

2 System Connectors

6 API Endpoints: 3 Connected API endpoints on each connector

50,000 included transactions /mo

15 minutes max sync frequency

$149 for 50,000 additional transactions /mo

$99 per additional system connector

$175 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

advanced

$
879
month
paid annually, or $949 paid monthly
+
One-time custom setup fee

3 System Connectors

12 API Endpoints: 6 Connected API endpoints on each connector

75,000 included transactions /mo

5 minutes max sync frequency

$149 for 50,000 additional transactions /mo

$99 per additional system connector

$175 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

ENTERPRISE

Custom
priced individually

Up to 10 System Connectors

Up to 30 connected API endpoints on each connector

500,000 included transactions /mo

1 minute max sync frequency

$299 for 150,000 additional transactions /mo

$99 per additional system connector

$175 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

free 14 days trial

sek
0

2 System Connectors

4 API Endpoints: 2 Connected API Endpoints on each connector

100 transaction /mo

24 hour max sync frequency

Additional transactions
Additional system connectors
Additional connected API endpoints
Error notification webhooks
Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

Sync

sek
4999
month
paid annually, or sek 5999 paid monthly
+
One-time custom setup fee

2 System Connectors

6 API Endpoints: 3 Connected API endpoints on each connector

50,000 included transactions /mo

15 minutes max sync frequency

sek 1249 for 50,000 additional transactions /mo

sek 890 per additional system connector

sek 1499 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

advanced

sek
9999
month
paid annually, or sek 10599 paid monthly
+
One-time custom setup fee

3 System Connectors

12 API Endpoints: 6 Connected API endpoints on each connector

75,000 included transactions /mo

5 minutes max sync frequency

sek 1249 for 50,000 additional transactions /mo

sek 890 per additional system connector

sek 1499 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

ENTERPRISE

Custom
priced individually

Up to 10 System Connectors

Up to 30 connected API endpoints on each connector

500,000 included transactions /mo

1 minute max sync frequency

sek 1990 for 150,000 additional transactions /mo

$89 per additional system connector

sek 1499 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

free 14 days trial

0

2 System Connectors

4 API Endpoints: 2 Connected API Endpoints on each connector

100 transaction /mo

24 hour max sync frequency

Additional transactions
Additional system connectors
Additional connected API endpoints
Error notification webhooks
Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

Sync

469
month
paid annually, or €529 paid monthly
+
One-time custom setup fee

2 System Connectors

6 API Endpoints: 3 Connected API endpoints on each connector

50,000 included transactions /mo

15 minutes max sync frequency

€125 for 50,000 additional transactions /mo

€89 per additional system connector

€149 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation
CSV import/export
Cross-reference unique ID storage
Custom connector development

advanced

879
month
paid annually, or €949 paid monthly
+
One-time custom setup fee

3 System Connectors

12 API Endpoints: 6 Connected API endpoints on each connector

75,000 included transactions /mo

5 minutes max sync frequency

€125 for 50,000 additional transactions /mo

€89 per additional system connector

€149 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually

ENTERPRISE

Custom
priced individually

Up to 10 System Connectors

Up to 30 connected API endpoints on each connector

500,000 included transactions /mo

1 minute max sync frequency

€199 for 150,000 additional transactions /mo

€89 per additional system connector

€149 for up to 5 additional connected API endpoints

Error notification webhooks

Custom fields value transformation

CSV import/export
Cross-reference unique ID storage
Custom connector development, priced individually
get your integration up and running today

Book a free consultation to get a quote

INTEGRATE EVERYTHING

Available integration methods

Accounts

  • Delete Account: Deletes a specified account.
  • Get Account: Gets a specified account from SugarCRM.
  • Update Account: Update an existing account inSugarCRM.
  • Create Account: Create a new account in SugarCRM.
  • List Accounts: Lists all accounts from SugarCRM.
  • Get New And Updated Accounts: Gets new and updated accounts from SugarCRM since the last run time.
  • Get New Accounts: Get new accounts from SugarCRM since the last run time.

Opportunities

  • Delete Opportunity: Deletes a specified opportunity.
  • Get New Opportunities: Gets new opportunities from SugarCRM since the last run time.
  • Get Opportunity: Gets a specified opportunity from SugarCRM.
  • Update Opportunity: Update an existing opportunity in SuagrCRM.
  • List Opportunities: List all opportunities from SugarCRM.
  • List Opportunity Lines: Lists all opportunity lines for the specified opportunity from SugarCRM.
  • Search Opportunities: Gets opportunities that match the provided filter(s).
  • Create Opportunity: Create a new opportunity in SuagrCRM.
  • Get New And Updated Opportunities: Gets new and updated opportunities from SugarCRM since the last run time.

Calls

  • List Calls: Lists all calls.
  • List New And Updated Calls: Lists all calls created or updated since the last run time.
  • Get Call: Gets a specified call.
  • List Updated Calls: Lists all calls updated since the last run time.
  • List New Calls: Lists all calls created since the last run time.

Activities

  • List Activities By Opportunity: Lists the specified opportunity's activities from SugarCRM.

Link Requests

  • List Custom Object's Related Records: Retrieves records related to an instance of a custom object, in accordance with the specified Link.
  • List Contact's Related Records: Retrieves records related to a contact, in accordance with the specified Link.

Leads

  • Get Lead: Gets a specified lead from SugarCRM.
  • Get Leads by Email: List leads from SugarCRM associated with a given email address..
  • List Leads: List all leads from SugarCRM.
  • Create Lead: Create a new lead in SugarCRM.
  • Get New Leads: Gets new leads from SugarCRM since the last run time.
  • Get New And Updated Leads: Gets new and updated leads from SugarCRM since the last run time.
  • Update Lead: Update an existing lead in SugarCRM.
  • Delete Lead: Deletes a specified lead.

Products

  • Get Product by Contact: Gets a specified product from SugarCRM.
  • List Products: List all products from SugarCRM.
  • List Revenue Line Items: List all Revenue Line Items.

Tasks

  • List Tasks: List all tasks from SugarCRM.
  • Delete Task: Deletes a specified task.

Custom Objects

  • Delete Custom Object: Delete a custom object from SugarCRM.
  • Create Custom Object: Create a new object in a custom endpoint in SugarCRM.
  • Update Custom Object: Update a custom object in SugarCRM.
  • Search Custom Objects: Gets custom objects that match the provided filter(s).
  • Get New And Updated Custom Objects: Get new and updated custom objects from SugarCRM since the last run time.
  • List Custom Objects: Gets all custom objects from the specified endpoint from SugarCRM.
  • Get New Custom Objects: Get new custom objects from SugarCRM since the last run time.

Campaigns

  • List Campaign Contacts: Lists the contacts associated with a Campaign.
  • List Campaign Leads: Lists the leads associated with a Campaign.
  • Get Campaign: Gets a specified campaign from SugarCRM.
  • Get Campaign Log: Retrieves the log for the specified campaign from SugarCRM.
  • List Campaigns: Lists all campaigns from SugarCRM.

Contacts

  • Get Contact: Gets a specified contact from SugarCRM.
  • List Contacts By Opportunity: Lists the specified opportunity's contacts from SugarCRM.
  • Update Contact: Update an existing contact in SugarCRM.
  • Get Contacts With Email Addresses: This method gets contacts that have at least one email address. For each email address, a separate contact is returned.
  • List New Contacts: Get new contacts from SugarCRM since the last run time.
  • Delete Contact: Deletes a specified contact.
  • List Contacts By Account: Lists the specified account's contacts from SugarCRM.
  • List Contacts: List all contacts from SugarCRM.
  • Get Contact by Email: Gets a specified contact from SugarCRM.
  • List Updated Contacts: Gets new and updated contacts from SugarCRM since the last run time.
  • List Deleted Contacts: Get deleted contacts from SugarCRM.
  • Create Contact: Creates a new contact in SugarCRM.

Sales

  • Add new landing page form submissions to CRM as leads
  • Create new CRM entries when new contracts have been signed by leads

Conversations

  • Get Conversation: Get a full conversation.
  • List Conversations By User ID: Gets a list of all conversations by a users ID.
  • List Conversations By User Email: Gets a list of all conversations by a users email.
  • List New Conversations By User Email: Gets a list of all conversations by a users email since the last run time.
  • List New Conversations By User ID: Gets a list of all conversations by a users ID since the last run time.
  • List New Conversations: Gets a list of all conversations since the last run time.
  • List Conversation IDs: Gets a list IDs from all conversations.Useful when retrieving a large number of Conversations and you only require the Conversation IDs.
  • List Recently Closed Conversations By Admin ID: Gets a list of all the conversations closed by an admin since the last run time.
  • Reply to a Conversation: Reply to a conversation with a message from an admin or on behalf of a contact, or with a note for admins.
  • List Conversations: Gets a list of all conversations.

Articles

  • List Articles: Gets a list of all articles.

Export Job

  • Check Job Status: Check to see whether your export is ready for download. All jobs that have completed processing (and are thus available to download from the provided URL) will have an expiry limit of two days from when the export job completed. After this, the data will no longer be available.
  • Create Export Job: Contains the total counts of information for a workspace.
  • Retrieve Data: This is the link to download your data in a csv format.

Segments

  • List Segments: Returns a full listing of Segments.
  • Get Segment: Returns details of the specifed Segment.

Workspace

  • List Workspace Total Count: Contains the total counts of information for a workspace.

Notifications

  • User Tagged: Triggered when a user is tagged.
  • Conversation User Replied: Triggered when a user replies to a conversation.
  • Lead Email Added:
  • User Email Updated:
  • User Untagged: Triggered when a user is untagged.
  • New Event:
  • Conversation User Created: Triggered when a user creates a conversation.
  • Conversation Note Added: Triggered when a note is added to a conversation.
  • User Created: Triggered when a new user is created in Intercom.
  • Company Created: Triggered when a new company is created.
  • Conversation Closed: Triggered when a conversation is closed.

Tags

  • Tag Converstaion By ID: Attaches a tag specified by Tag ID to a conversation.
  • List Tags: Returns a list of all Tags.
  • Tag Converstaion By Name: Attaches a tag specified by name to a conversation.
  • Get Tag: Returns details of the specified Tag.
  • Add Tag: Creates a new Tag.

Notes

  • Create a Note: Notes allow you to annotate and comment on your users.
  • Get Note: Retains details of a Note.
  • List Notes for User: Lists the Notes for the spcified user.

Contacts

  • Get Contact by Email: Returns details of the specified user by email address.
  • Get Contact: Retrieves a single contact by ID.
  • List Contacts: Retrieves a list of contacts.
  • Create Contact: Creates a contact.

Admins

  • Get Me: Returns the name, email and app ID of the current authorised admin.
  • List Admins: Returns a list of Admins.
  • Get Admin: Returns details of the specified Admin.
  • Set Admin Away: Set an admin to away.

Data Attributes

  • Create Data Attribute: Creates a data attribute.
  • Update Data Attribute: Updates a data attribute.
  • List Data Attributes: Retrieves a list of data attributes.

Internal

  • Webhook Accept: Receives a webhook from Intercom.
  • Webhook Post: Reposts an Intercom webhook.

Teams

  • Get Team: Get the details of the specified Team.
  • List Teams: Returns a list of all Teams.

Companies

  • Get Company: Gets the details of the specified Customer.
  • List Companies: Returns a list of Companies.

Support

  • Add new chat conversations as support tickets
  • Add tag(s) to ticket when a tag is added to conversation

Looking for additional or custom integration methods?

We can customize the integration to work with any additional or custom methods, get in touch with our team to discuss your particular integration needs.

Book a free consultation

Secure Data Movement From Point A to B,
In Weeks Not Months

GDPR Compliant

We take GDPR seriously and design everything with security first.

IP Whitelisting

Exelement's SyncCloud sends and receives requests from static IP address which you could whitelist in your system's API.

SSL everywhere

We always use SSL when customer systems connect to Exelement SyncCloud or third party APIs such that data is encrypted on the way in to and out of the Exelement SyncCloud application. Whilst in the Exelement SyncCloud application environment all data is encrypted.

Untangle your IT team

By building and running your system integrations on Exelement SyncCloud, you get to free up your IT team from building, managing and hosting your marketing and sales integrations. We know how busy internal IT teams can be, sometimes small marketing and sales projects would take forever to be delivered and get tangled with internal resources and skillset planning, DevOps and security limitations. Why tangle your IT team while you can launch your integrations faster and in isolation from your internal IT systems?

Physical Access Controls

Exelement's SyncCloud application runs in secure data centres operated by Amazon Web Services. Amazon Web Services policy in regards to Physical Access is as follows: Physical data centre access is granted only to approved employees and third parties. Such individuals who need data centre access must first apply for access and provide a valid business justification. These requests are granted based on the principle of least privilege, where requests must specify to which layer of the data centre the individual needs access, and are time-bound.  Requests are reviewed and approved by authorized personnel, and access is revoked after the requested time expires. Once granted admittance, individuals are restricted to areas specified in their permissions.
Ready to launch your next integration?

Get your integration up and running today

Book a free consultation

Some of our clients